退款政策
Return and Refund Policy
Last updated: September 6, 2026
At OSEVRA, we want you to shop with confidence. This policy explains returns, cancellations, and refunds for orders placed through osevra.store.
30-day return window
You may request a return within 30 calendar days after delivery. To be eligible for a discretionary return, the item must be unopened, unused, unaltered, and in its original packaging, and you must provide proof of purchase. Fragrance that has been opened, sprayed, or used is not eligible for a discretionary return, except when the item arrived damaged, defective, or incorrect, or where applicable law requires otherwise.
How to start a return
Contact us before sending anything back:
Email: wuyihan110@gmail.com
Phone: +1 626-533-0172
Please include your order number and the reason for the return. We may ask for photographs before authorizing the return. Items sent without prior authorization may not be accepted.
Return address
Approved returns must be sent to our shipping and fulfillment address:
OSEVRA
100 Saw Mill Pond Road
Edison, NJ 08817
United States
The return address is the same as our shipping address. Follow the carrier and packaging instructions we provide. Because perfume may be regulated as a flammable liquid in transportation, use a carrier and service that accepts fragrance products and comply with all carrier rules.
Return shipping and original shipping charges
For an approved discretionary return, the customer is responsible for return shipping costs. For a verified damaged, defective, or incorrect item, OSEVRA will cover reasonable return shipping or provide another appropriate resolution. Original outbound shipping charges are not refundable for a discretionary return, except where required by law.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us within 7 calendar days after delivery. Include your order number and clear photographs of the product and packaging where available. We will review the issue and provide an appropriate replacement, refund, or other resolution.
Non-returnable items
Opened or used fragrance, gift cards, personalized products, and items marked final sale are not eligible for discretionary return. This does not limit any rights you may have for damaged, defective, or misdescribed goods under applicable law.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to complete an approved return and place a new order.
Order cancellations
To request a cancellation, contact us as soon as possible. We can cancel an order only before it has entered fulfillment or shipped. Once an order has shipped, it must be handled under the return process above.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Your bank or payment provider may need additional time to post the refund. If 15 business days have passed since we approved your refund and it has not appeared, contact us at wuyihan110@gmail.com.
Nothing in this policy limits rights that cannot be waived under applicable law.
Contact
Website operator and legal business entity:
Yiwu Hanhan Network Technology Co., Ltd. (义乌涵涵网络科技有限公司)
Registered business address:
Room 902LG-000354, Floor 9, Building 8, Lugang E-Commerce Town, No. 315 Hongyun Road, Chengxi Subdistrict, Yiwu, Zhejiang, China (self-declared; Jinyi Area, China (Zhejiang) Pilot Free Trade Zone)
浙江省义乌市城西街道鸿运路315号陆港电商小镇8座9层902LG-000354(自主申报)(中国(浙江)自由贸易试验区金义片区)
Customer support:
Email: wuyihan110@gmail.com
Phone: +1 626-533-0172
U.S. fulfillment and authorized return facility:
100 Saw Mill Pond Road, Edison, NJ 08817, United States
This facility is used only for U.S. order fulfillment and authorized returns. It is not the company’s registered office and does not represent a U.S. legal entity.
