退款政策

Return and Refund Policy

Last updated: August 14, 2026

At OSEVRA, we want you to shop with confidence. This policy explains returns, cancellations, and refunds for orders placed through osevra.store.

30-day return window

You may request a return within 30 calendar days after delivery. To be eligible for a discretionary return, the item must be unopened, unused, unaltered, and in its original packaging, and you must provide proof of purchase. Fragrance that has been opened, sprayed, or used is not eligible for a discretionary return, except when the item arrived damaged, defective, or incorrect, or where applicable law requires otherwise.

How to start a return

Email: wuyihan110@gmail.com
Phone: +1 415-770-8188

Please include your order number and the reason for the return. We may ask for photographs before authorizing the return. Items sent without prior authorization may not be accepted.

Return address

Approved returns must be sent to our shipping and fulfillment address:

OSEVRA
100 Saw Mill Pond Road
Edison, NJ 08817
United States

The return address is the same as our shipping address. Follow the carrier and packaging instructions we provide. Because perfume may be regulated as a flammable liquid in transportation, use a carrier and service that accepts fragrance products and comply with all carrier rules.

Return shipping and original shipping charges

For an approved discretionary return, the customer is responsible for return shipping costs. For a verified damaged, defective, or incorrect item, OSEVRA will cover reasonable return shipping or provide another appropriate resolution. Original outbound shipping charges are not refundable for a discretionary return, except where required by law.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us within 7 calendar days after delivery. Include your order number and clear photographs of the product and packaging where available. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Non-returnable items

Opened or used fragrance, gift cards, personalized products, and items marked final sale are not eligible for discretionary return. This does not limit any rights you may have for damaged, defective, or misdescribed goods under applicable law.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to complete an approved return and place a new order.

Order cancellations

To request a cancellation, contact us as soon as possible. We can cancel an order only before it has entered fulfillment or shipped. Once an order has shipped, it must be handled under the return process above.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Your bank or payment provider may need additional time to post the refund. If 15 business days have passed since we approved your refund and it has not appeared, contact us at wuyihan110@gmail.com.

Nothing in this policy limits rights that cannot be waived under applicable law.