隐私政策

Last updated: August 14, 2026

OSEVRA (“OSEVRA,” “we,” “us,” or “our”) operates this online store and website, including related content, features, products, and services (collectively, the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use the Services, make a purchase, request a return, or contact us.

Personal information we collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact information, such as your name, billing address, shipping address, email address, and telephone number.
Order and transaction information, such as products viewed or purchased, cart activity, payment status, shipping details, returns, refunds, and order history.
Payment information. Payments are processed by Shopify and other payment providers. We may receive transaction confirmations and limited payment details, but we do not store full payment card numbers.
Account information, such as login credentials, preferences, and account settings.
Communications, including information you provide when you contact customer support or submit a request.
Device and usage information, such as IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, and interactions with the Services.
Inferences and preferences derived from your interactions with the Services, where permitted by law.

How we collect information

We collect personal information directly from you, automatically through cookies and similar technologies, from Shopify and other service providers, and from business or marketing partners where permitted by law.

How we use personal information

We may use personal information to:

Provide, operate, and improve the Services;
Process payments, fulfill and ship orders, and manage returns, exchanges, cancellations, and refunds;
Create and manage customer accounts;
Communicate with you about orders, service updates, customer support, and other non-promotional matters;
Send promotional email where you have provided consent or where otherwise permitted by law, and honor your unsubscribe choices;
Personalize the Services and measure the effectiveness of our website and marketing;
Detect, investigate, and prevent fraud, abuse, security incidents, and other illegal or harmful activity;
Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others.

Cookies and similar technologies

We and our service providers use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, understand site usage, prevent fraud, measure performance, and support advertising where permitted. You can manage certain preferences through our cookie banner or your browser settings. Blocking some cookies may affect site functionality.

How we disclose personal information

We may disclose personal information to Shopify; payment processors; shipping and fulfillment providers; cloud hosting, analytics, security, customer support, and professional service providers; and advertising or marketing partners where permitted by law. We may also disclose information at your direction, in connection with a business transaction, to comply with law or valid legal process, or to protect the Services, our rights, our customers, or others.

We do not sell personal information for money. Some privacy laws may define certain advertising-related disclosures as “sale,” “sharing,” or “targeted advertising.” Where applicable, you may opt out through our privacy choices page at https://osevra.store/pages/data-sharing-opt-out or by using a legally recognized opt-out preference signal such as Global Privacy Control.

Shopify

Shopify hosts the Services and processes information about your access to and use of the store. Information submitted through the Services may be transmitted to Shopify and other providers in countries outside your own. For more information about Shopify’s processing practices, visit Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.

Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a portable copy of your personal information; to obtain information about categories of data we collect and disclose; to opt out of certain sale, sharing, or targeted advertising activities; and to appeal certain decisions. We will not discriminate against you for exercising a privacy right.

To submit a request, contact us using the details below. We may need to verify your identity and authority before completing a request. You may designate an authorized agent where permitted by law. We will respond within the period required by applicable law.

Email preferences

You may unsubscribe from promotional email by using the unsubscribe link in the email. Even if you opt out of promotional email, we may still send non-promotional messages about your account, orders, transactions, or customer service requests.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by the type of information and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action. We do not knowingly sell or share the personal information of consumers under 16 as those terms are defined by applicable law.

International transfers

Your personal information may be processed in countries other than the country where you live. Where required, we use legally recognized safeguards for international transfers.

Third-party links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party services. Please review their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Last updated” date.